IT Support Tier 1–2
Professional remote and on-site technical support for end-users and small businesses (where diligence meets compassion in every resolution)
$54.99$44.99
Hourly (Ad-hoc): $75/hr | $50/task
• Per-user Monthly Plan (min 5 users): $45/user/mo
When technology breaks, productivity halts, and frustration grows. SpecTechPro exists to bring peace back to your workflow through fast, reliable, and human-centered IT support.
Whether it’s a locked account before an important meeting, a laptop refusing to connect to Wi-Fi, or a printer that simply won’t obey, we can handle it all with patience, precision, and prayer-backed diligence.
You’ll receive hands-on help for:
• Password resets & account unlocks
• Microsoft 365 and Outlook troubleshooting
• Device setup & driver installations
• Printer, VPN, and network connectivity fixes
• Ticket escalation through ServiceNow / Jira / Remedy
• Malware and performance cleanup
We don’t just fix issues — we restore order, calm, and confidence to your digital environment. Because every solved problem is an opportunity to serve with excellence.
This service covers both remote and limited on-site support in the Maryland area.
Tier 1 handles common end-user issues; Tier 2 manages escalations such as OS repair, driver conflicts, or Microsoft 365 admin tasks.
24-hour response SLA applies; optional same-day premium available.
Info for New Clients (Upwork • Fiverr • Toptal)
If you’re testing our service before a full commitment, welcome.
Every ticket, no matter how small, is treated with enterprise-grade care. You’ll receive real documentation, clear updates, and fast, respectful support that reflects our standard of excellence.
We earn trust through performance — one resolved issue at a time.
Whatever you do, do it with all your heart.” — Colossians 3:23